1. Introduction and General Commitment
(i) The Company will clarify the purpose of use of the Personal Information the Company receives, and only use it for the intended purpose.
(ii) The Company will not provide third parties with the Personal Information the Company receives without the customer's approval, except for cases in which Personal Information must be provided to fulfill contractual obligations or for other reasonable grounds.
(iii) The Company will make every effort to manage Personal Information in a safe and appropriate manner by implementing security measures to prevent exposing Personal Information to risks, such as the unauthorized access of Personal Information from the outside or the loss, destruction, alteration, and leakage of information.
2. Personal Information
Personal Information is any information that tells us something about you. Through the course of our business, the Company receives a wide range of Personal Information, including but not limited to name, contact details, zip codes, date of birth, telephone numbers, facsimile numbers, electronic mail address, bank account details or any information about your needs or circumstances which would allow us to identify you. The Company receives this information through a variety of means, such as applications and requests, surveys, business negotiations, and executed contracts and agreements. The Company also receives Personal Information through publicly available media real estate registries, commercial registries, telephone directories. The Personal Information that comes into our possession will be used for the purposes mentioned in this Item 3 below.
3. Purpose of Use of the Personal Information
The customer agrees that the Company will use the Personal Information in compliance with the data protection legislation to present information and proposals, execute and perform contracts and agreements, provide after-sales service, contact and notify customers, develop new products and services, provide information deemed useful to customers, and perform other actions related to the businesses conducted by the Company or its group companies. These businesses include housing, renovation, rental housing, condominium, commercial store development, construction, real estate subdivision, real estate agency services, environment and energy, non-life insurance agency, hotel, interior, and other various businesses.
In addition to business activities and the performance of contracts and agreements, Personal Information will also be used for the following purposes.
(i) Receive customer feedback and thoughts.
(ii) Respond to customer inquiries and requests for reference materials.
(iii) Conduct market research and development of new products and services.
(iv) Provide notice about various events, seminars, campaigns, membership services, and other activities.
(v) Offer electronic mail delivery services and deliver publications.
(vi) Provide information about the products and services offered by the Company or its business partners and affiliates.
(vii) Confirm matters for the purpose of audits
(viii) Use for any other matters incidental and related to the businesses of the Company
It should be noted that the Company may provide Personal Information to contractors to the extent necessary to ensure smooth performance of the business operations it outsources to these contractors. In this case, the Company will enter agreements with these contractors regarding the handling of the said information and implement other measures to supervise them.
4. Securing Personal Information
The security of information is very important to the Company and the Company has measures in place which are designed to prevent unauthorized access to your Personal Information including but not limited to:
(i) Client files are stored on our secure client management systems. Access to client management systems is restricted to those within the business who are required to have access to Personal Information for legitimate business purposes.
(ii) Hard copy documentation is stored in locked cabinets.
The Company ensures access to Personal Information is restricted to employees and workers or other persons working within the Company or its group companies on a need to know basis. Training is provided to any of those employees and workers who need access to Personal Information.
The Company will retain Personal Information for as long as the purpose for which the Company collected it continues. It is then destroyed unless further retention is required to satisfy a legal, regulatory or accounting requirement or to protect Company’s interests.
5. Sharing Personal Information
The Company will share the following Personal Information of customers.
Items of Personal Information include customer addresses, names, zip codes, telephone numbers, facsimile numbers, electronic mail addresses, and other related information.
Scope of entities with which Personal Information is shared includes contractor, advisor, agent, subsidiary, associates, owner and competent authorities.
Purpose of use is the same as purpose of use as mentioned at Item 3 above.
6. Providing Personal Information to Third Party
The Company will not otherwise provide Personal Information to third parties unless we have your permission or we are under a legal or similar obligation in the following cases:
(i) When the Company provides Personal Information as statistical data in a way that makes it impossible to identify customers.
(ii) When the Company are required by laws and regulations to provide Personal Information.
(iii) When the provision of information is necessary to protect life, body, or property and the Company cannot obtain the customer's consent.
(iv) When the provision of information is especially needed to promote the improvement of public hygiene or sound development of children and the Company cannot obtain the customer's consent.
(v) When the Company is required to cooperate with the administration of the national or local government and other authorities as stipulated by laws and regulations, and the acquisition of consent from customers may inhibit the administration of these bodies.
(vi) When the Company provides Personal Information to the entities described in Item 5. Scope of entities with which Personal Information is shared.
(vii) When the Company provides Personal Information to any officer, employee, agent (including subsidiaries, affiliates, representative and branch offices of the Company), professional advisers, third party service providers, agents or independent contractors providing services to support the Company's business operations under a duty of confidentiality to the Company.
7. Disclosing, Correcting, or Suspending the Use, etc. of Personal Information
Upon receiving one of the following requests from a customer, the Company will take the necessary action within a reasonable period and to a reasonable extent after confirming the identity of the customer.
(i) When a customer requests the disclosure of its Personal Information.
(ii) When a customer requests to correct, add, or delete its Personal Information.
(iii) However, this only applies to cases in which Personal Information is factually incorrect.
(iv) When a customer requests to suspend the use or eliminate its Personal Information.
Inquiries about Personal Information and requests to disclose, correct, or suspend the use, etc. of Personal Information as described above will be accepted in accordance with the following procedures:
(a) Requests must be made by visiting the company office or submitting a request by mail, phone, facsimile, or electronic mail via contact information as described at Item 11 below. Note: The requests are only accepted on weekdays from [8:00] am to [5:00] pm.
(b) When a customer submits a request, the identity of the customer will be confirmed by various means, such as by using the driver's license, passport, identity card or other form of identification, information registered with the Company such as address, name, telephone number, and date of birth, or by calling back the telephone number registered with the Company.
When a proxy submits a request, in addition to confirming the identity of the customer as described above, the capacity of proxy will be confirmed by power of attorney, certificate of seal-impression, or other means.
(c) We will respond to various requests in writing. If you would like us to send the response by mail, please pay the actual cost of the postage stamp fee because we will use simple registered mail, etc.
In addition, only for requests for disclosure of personal information, we will charge a fee of VND 200,000 per request item.
The customer can disable the cookie function by changing the configuration of the browser the customer use. Please note that disabling this function may prevent the customer from using all or some of the services on the website.
9. Limitation of liability
The Company will apply appropriate technical and security solutions to effectively protect Personal Information. However, the customer should be noted that although the Company has taken reasonable measures to protect Personal Information, there is no website, internet connection, computer system or wireless connection which is safe absolutely. Therefore, the Company cannot make a commitment to ensure that Personal Information provided to the Company will be absolutely secure, and the Company cannot be responsible in case of having illegal access, leakage of Personal Information without fault of the Company. If the customer does not agree to the terms described above, the Company recommends that customers should not send details of information to the Company.
If the customer has any complaints about the way the Company uses Personal Information, please contact us at our email who will try to resolve the issue. If the Company cannot resolve any issue, the customer has the right to complain to the data protection authority in Vietnam.
11. Contact Information
DT Development Vietnam LLC
Address: 289, Khuat Duy Tien street, Trung Hoa ward, Cau Giay district, Hanoi, Vietnam.
Tel: [(+84）24-3232-3750] Email: [email@example.com]